Empathy augmented
* Universal Credit (example of a cyclical service)
* Psychological ownership interventions increase interest in claiming government benefits
* Face-to-face as a service (British Columbia)
Richard Pope
Immunity to treachery
New institutions
* Unique Identification Authority of India
* Government Digital Service (UK)
Contested zones between public sector/private sector
* ProPublica coverage of TurboTax
Immunity to treachery
New institutions
* Unique Identification Authority of India
* Government Digital Service (UK)
Contested zones between public sector/private sector
* ProPublica coverage of TurboTax
Designing the seams (not seamless design)
* GOV.UK progressive disclosure design pattern
* Apple privacy labels
* NHS Login (UK) (explains what data will be accessed)
Designing the seams (not seamless design)
* GOV.UK progressive disclosure design pattern
* Apple privacy labels
* NHS Login (UK) (explains what data will be accessed)
Shards of identity
* DigiLocker
* Apple Wallet (US driver's license or state ID)
* New South Wales
Shards of identity
* DigiLocker
* Apple Wallet (US driver's license or state ID)
* New South Wales
Thoughts on the NHS 10 year plan (with a digital skew)
The UK government has published the 10 year plan for the National Health Service. It is based around ‘three big shifts’: analogue to digital, hospital to community, and sickness to prevention.
Some people have said it’s less of a plan and more of a vision, which is probably fair,
Platformland - an anatomy of next generation public services
A book about how to make next-generation public services a reality
Public sector design — time for a reset
Public services should work much harder for the public. However, the new UK government isn’t going to meet its aspirations for digital and data unless it resets the public sector’s approach to design.
The approach that grew from GOV.UK and the Government Digital Service was, if not