Common components
* IndiaStack
* GOV.UK Digital Service Platform
* British Columbia Common Components
* USA, 18F platforms
* Singapore Government Design System
*
Richard Pope
Data as infrastructure
* Maximum Data Sharing between Agencies(Flemish government
* X-Road (various governments)
* Trembita (Ukraine)
* India Urban Data Exchange
Data as infrastructure
* Maximum Data Sharing between Agencies(Flemish government
* X-Road (various governments)
* Trembita (Ukraine)
* India Urban Data Exchange
Empathy augmented
* Universal Credit (example of a cyclical service)
* Psychological ownership interventions increase interest in claiming government benefits
* Face-to-face as a service (British Columbia)
Empathy augmented
* Universal Credit (example of a cyclical service)
* Psychological ownership interventions increase interest in claiming government benefits
* Face-to-face as a service (British Columbia)
Immunity to treachery
New institutions
* Unique Identification Authority of India
* Government Digital Service (UK)
Contested zones between public sector/private sector
* ProPublica coverage of TurboTax
Immunity to treachery
New institutions
* Unique Identification Authority of India
* Government Digital Service (UK)
Contested zones between public sector/private sector
* ProPublica coverage of TurboTax
Designing the seams (not seamless design)
* GOV.UK progressive disclosure design pattern
* Apple privacy labels
* NHS Login (UK) (explains what data will be accessed)
Designing the seams (not seamless design)
* GOV.UK progressive disclosure design pattern
* Apple privacy labels
* NHS Login (UK) (explains what data will be accessed)
Shards of identity
* DigiLocker
* Apple Wallet (US driver's license or state ID)
* New South Wales