Preventative healthcare: designing for the service loop
A set of provocations about the design of digitally enabled preventative healthcare
Ways of Doing
A blog about doing design, policy and digital
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Digital identity and the UK government’s announceability problem
Or why a lack of digital product skills at the top of government creates inertia
Designing new social objects (preventative healthcare as an example)
The idea of social objects in the design of digital services was proposed in 2005 by Jyri Engeström the co-founder of the microblogging platform Jaiku. In a blog post titled ‘Why some social network services work and others don’t’, he rejected the idea that successful digital social networks are
When to start small and do it for real
There are some types of service design problem which are first and foremost about user experience. The assumption that must be tested is: can we design a form that someone can complete, or a website that someone can navigate.
This is the type of problem that the classic discovery->
What the NHS Single Patient Record can learn from India’s Ayushman Bharat Digital Mission
Part of India’s National Health Authority, the Ayushman Bharat Digital Mission was founded in 2021 to design, build, operate and scale digital public infrastructure for India’s health system. Among the products and platforms it is responsible for are the Unified Health Interface, which provides open protocols for linking
Thoughts on the NHS 10 year plan (with a digital skew)
The UK government has published the 10 year plan for the National Health Service. It is based around ‘three big shifts’: analogue to digital, hospital to community, and sickness to prevention.
Some people have said it’s less of a plan and more of a vision, which is probably fair,
Public sector design — time for a reset
Public services should work much harder for the public. However, the new UK government isn’t going to meet its aspirations for digital and data unless it resets the public sector’s approach to design.
The approach that grew from GOV.UK and the Government Digital Service was, if not
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