Richard Pope & Partners

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Richard Pope

Burden eliminated

* UK Pension Credit semi-automated eligibility checks * Ukraine eAid automated eligibility * Aadhaar details auto-update DigiLocker documents * Real-time digital invoicing in Estonia Administrative burdens creating costs for users * MH Land Registry delays (UK) * 'Data sharing' to target fuel poverty (UK)

Certainty over time

Journals * Universal Credit Journal * Estonian data tracker Task lists * Universal Credit Journal

Certainty over time

Journals * Universal Credit Journal * Estonian data tracker Task lists * Universal Credit Journal

Complexity simplified

Abstraction services * The Moments of Life app (Singapore) * Mobility as a service (Italy) * Tell Us Once (UK) Multiple overlapping services * VA’s API Platform (USA * Booking campsites on Recreation.gov is a mess. Here’s the solution. * Food safety and hygiene ratings (UK) * Making tax digital (UK) Composite services * UK

Complexity simplified

Abstraction services * The Moments of Life app (Singapore) * Mobility as a service (Italy) * Tell Us Once (UK) Multiple overlapping services * VA’s API Platform (USA * Booking campsites on Recreation.gov is a mess. Here’s the solution. * Food safety and hygiene ratings (UK) * Making tax digital (UK) Composite services * UK

Common components

* IndiaStack * GOV.UK Digital Service Platform * British Columbia Common Components * USA, 18F platforms * Singapore Government Design System *

Common components

* IndiaStack * GOV.UK Digital Service Platform * British Columbia Common Components * USA, 18F platforms * Singapore Government Design System *

Data as infrastructure

* Maximum Data Sharing between Agencies(Flemish government * X-Road (various governments) * Trembita (Ukraine) * India Urban Data Exchange

Data as infrastructure

* Maximum Data Sharing between Agencies(Flemish government * X-Road (various governments) * Trembita (Ukraine) * India Urban Data Exchange

Empathy augmented

* Universal Credit (example of a cyclical service) * Psychological ownership interventions increase interest in claiming government benefits * Face-to-face as a service (British Columbia)