Richard Pope & Partners

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Richard Pope

Working In The Open

An emerging set of practices for transparent, accountable and humble digital public services. Why work in the open? 1. You don't know what you don't know and who you don't know. Working in the open means you can rely less on hierarchical routes to

Accountable automation

* UK Department for Education design histories * Estonian register fo databases Riigi infosüsteemi haldussüsteem (RIHA) * UK Home Office service list * GOV.UK incident reports * UK NHS account release notes * UK NHS 111 - Product updates Government software on GitHub NHS Test & Trace Technical architecture diagrams Child Poverty Action Group early

Accountable automation

* UK Department for Education design histories * Estonian register fo databases Riigi infosüsteemi haldussüsteem (RIHA) * UK Home Office service list * GOV.UK incident reports * UK NHS account release notes * UK NHS 111 - Product updates Government software on GitHub NHS Test & Trace Technical architecture diagrams Child Poverty Action Group early

Burden eliminated

* UK Pension Credit semi-automated eligibility checks * Ukraine eAid automated eligibility * Aadhaar details auto-update DigiLocker documents * Real-time digital invoicing in Estonia Administrative burdens creating costs for users * MH Land Registry delays (UK) * 'Data sharing' to target fuel poverty (UK)

Burden eliminated

* UK Pension Credit semi-automated eligibility checks * Ukraine eAid automated eligibility * Aadhaar details auto-update DigiLocker documents * Real-time digital invoicing in Estonia Administrative burdens creating costs for users * MH Land Registry delays (UK) * 'Data sharing' to target fuel poverty (UK)

Certainty over time

Journals * Universal Credit Journal * Estonian data tracker Task lists * Universal Credit Journal

Certainty over time

Journals * Universal Credit Journal * Estonian data tracker Task lists * Universal Credit Journal

Complexity simplified

Abstraction services * The Moments of Life app (Singapore) * Mobility as a service (Italy) * Tell Us Once (UK) Multiple overlapping services * VA’s API Platform (USA * Booking campsites on Recreation.gov is a mess. Here’s the solution. * Food safety and hygiene ratings (UK) * Making tax digital (UK) Composite services * UK

Complexity simplified

Abstraction services * The Moments of Life app (Singapore) * Mobility as a service (Italy) * Tell Us Once (UK) Multiple overlapping services * VA’s API Platform (USA * Booking campsites on Recreation.gov is a mess. Here’s the solution. * Food safety and hygiene ratings (UK) * Making tax digital (UK) Composite services * UK

Common components

* IndiaStack * GOV.UK Digital Service Platform * British Columbia Common Components * USA, 18F platforms * Singapore Government Design System *