Training and workshops
Next generation digital services - an overview
Duration: 1 hour
Format: presentation followed by Q&A. Can be delivered remote or in person.
Summary:
A strategic overview of the anatomy of next-generation digital services, introducing the core building blocks such as data, common components, credentials —and how they fit together to enable more proactive, joined-up services that work much harder for users.
Outcomes:
- A shared language for describing next-generation digital services and infrastructure
- Recognise the shift from transactional to proactive and relational services
- An overview of the properties of digital and data infrastructure
- Understand practical implications for their own organisation, including where they sit within the Platformland model and what strategic moves would unlock the most value.
Optional add-on (1 hour):
A workshop to apply the principles from the presentation to your organisation’s context.
An introduction to digital public infrastructure
Duration: 1.5 hours
Format: presentation followed by Q&A. Can be delivered remote or in person.
Summary: an overview with international case studies that illustrate how digital public infrastructure (DPI)—such as identity, payments, data exchange and credentials—enables interoperable and people-centred public services. The session highlights common architectural patterns, governance models and lessons learned from leading countries.
Outcomes:
- Participants understand the core components of DPI and why they matter for modern public service delivery.
- Attendees gain insight into international exemplars and the transferable lessons they offer.
- Participants can assess where their own organisation or system sits relative to emerging DPI models.
- Through the workshop, teams identify opportunities to apply DPI principles to their services and outline practical next steps.
Understanding proactive services
Duration: 1 hour
Format: presentation followed by Q&A. Can be delivered remote or in person.
Summary:
An introduction to what makes a service proactive—using data, identity, triggers and service loops to anticipate needs and reduce effort for users. The session explores patterns for designing proactive services and the organisational implications of shifting from reactive delivery to preventative, timely interventions.
Outcomes:
- Participants understand the defining characteristics of proactive services and how they differ from traditional models.
- Attendees learn the technical and organisational enablers required for proactivity, including data flows, event triggers, permissions, and safeguards.
- Teams identify opportunities within their own services where proactive approaches could improve outcomes, reduce friction, or lower costs.
- Through the workshop, participants apply the concepts to real scenarios, producing initial prototypes, triggers, or next steps tailored to their organisation.
Optional add-on (1 hour):
A workshop to enable the principles of proactive services in your organisation’s context.
Operating successful common components
Duration: 1 hour
Format: presentation followed by Q&A. Can be delivered remote or in person.
Summary:
An exploration of how to design and operate effective common components such as payments, messaging, data standards, registries, credentials, case management, and notification services. The session provides a clear model for understanding these shared building blocks, and the conditions needed to make them successful.
Outcomes:
- Participants understand the characteristics of well-designed common components and why they are essential for scalable, reliable digital services.
- Attendees learn the organisational, governance and technical conditions needed for common components to be adopted and used effectively.
- Participants can recognise common failure modes—such as misaligned incentives, unclear ownership, or insufficient standards—and how to avoid them.
- Teams identify opportunities to improve or develop common components within their own organisation and outline practical next steps.
Optional add-on (1 hour):
A workshop to enable the principles of proactive services in your organisation’s context.
Turing Data into infrastructure
Duration: 1 hour
Format: presentation followed by Q&A. Can be delivered remote or in person.
Summary:
An introduction to treating data as infrastructure: reusable, well-governed, interoperable assets that support multiple services rather than isolated datasets locked within organsiational silos. The session covers patterns such as canonical data models, shared registries, event streams, and data access layers, and explores how these foundations enable better service design, proactivity and system-wide improvement.
Outcomes:
- Participants understand what it means to treat data as infrastructure and how this differs from traditional, siloed data management.
- Attendees gain insight into key architectural patterns—registries, data standards, interoperability frameworks, event-driven data, and access controls.
- Participants can identify opportunities where better data infrastructure would unlock value across their organisation’s services.
- Through the workshop, teams apply the principles to real services, producing a shortlist of data assets, improvements or next steps to pursue.
Optional add-on (1 hour):
A workshop to enable the principles of proactive services in your organisation’s context.
Understanding digital credentials
Duration: 1 hour
Format: presentation followed by Q&A. Can be delivered remote or in person.
Summary:
An introduction to what makes a service proactive—using data, identity, triggers and service loops to anticipate needs and reduce effort for users. The session explores patterns for designing proactive services and the organisational implications of shifting from reactive delivery to preventative, timely interventions.
Outcomes:
- Participants understand the defining characteristics of proactive services and how they differ from traditional models.
- Attendees learn the technical and organisational enablers required for proactivity, including data flows, event triggers, permissions, and safeguards.
- Teams identify opportunities within their own services where proactive approaches could improve outcomes, reduce friction, or lower costs.
- Through the workshop, participants apply the concepts to real scenarios, producing initial prototypes, triggers, or next steps tailored to their organisation.
Operating patterns for next-generation services and infrastructure
Duration: 1 hours
Format: presentation followed by Q&A. Can be delivered remote or in person.
Summary:
The ways-of-working needed to deliver next-generation services and infrastructure are different. This session introduces the operating patterns—such as multidisciplinary teams, composite service design, and working in the open—that enable organisations to design, operate and evolve modern digital services at scale.
Outcomes:
- Participants understand the key operating patterns that support effective delivery and long-term operation of next-generation services and infrastructure.
- Attendees learn how roles, governance and organisational structures need to shift to support platforms, data infrastructure and service loops.
- Participants can identify gaps between current ways of working and the patterns required for scalable, joined-up delivery.
- Through the workshop, teams apply the patterns to their own context and outline practical next steps to strengthen their operating model.
Optional add-on (1 hour):
A workshop to enable the principles of proactive services in your organisation’s context.
Next-Generation Public Services – Strategy Review
Duration: typically 2–6 weeks (flexible based on scope)
Format: presentations, stakeholder interviews, artefact review, collaborative workshops, and a written report with recommendations.
Summary:
A structured review to help organisations understand where they are on the journey toward next-generation public services and what strategic moves will unlock the most value. The engagement combines an initial presentation on the Platformland model with in-depth interviews, a diagnostic assessment of current services and infrastructure, and a workshop to align leadership around priorities. The output is a concise but actionable strategy report that sets out opportunities, risks, and recommended next steps.
Outcomes:
- A clear, shared understanding of the organisation’s current digital service and infrastructure maturity.
- Identification of the most impactful opportunities to modernise services, platforms and data foundations.
- A strategic roadmap showing where to focus investment, capability building and redesign efforts.
- A set of practical recommendations that can be taken forward immediately or developed into a wider transformation programme.
Next generation public services - product review
Duration: typically 2–4 weeks
Format: presentations, product team interviews, artefact and data review, collaborative design session, and a written assessment.
Description:
A focused review of a specific product or service through the lens of next-generation public service design. The engagement examines architecture, user experience, data flows, governance, operating model, and alignment with wider platforms or service loops. Following an introductory session to build shared concepts, the review includes interviews with the product team, analysis of product artefacts, and a workshop to test future directions. The final report provides clear findings and practical recommendations.
Outcomes:
- A diagnostic view of how the product aligns with next-generation patterns, including identity, data, interoperability and proactivity.
- Identification of opportunities to improve the product’s architecture, user experience, and role within the wider service ecosystem.
- Recommendations for quick improvements as well as strategic changes to support long-term evolution.
- Increased alignment across teams on the future direction of the product and the capabilities required to deliver it.
Next-Generation Public Services – readiness and maturity assessment
Duration: typically 2–6 weeks (scalable depending on breadth)
Format: baseline survey, stakeholder interviews, artefact review, capability mapping, comparative analysis, and a written maturity assessment with recommendations.
Description:
A structured assessment to understand an organisation’s readiness to design, operate and scale next-generation public services. Using a maturity model grounded in Platformland concepts—covering service design, data infrastructure, identity and credentials, operating patterns, governance, and technical architecture—the engagement benchmarks the organisation against leading practices and identifies the capabilities, components and conditions needed to progress. The process includes interviews with key teams, review of existing artefacts and roadmaps, and optional workshops to validate findings.
Outcomes:
- A clear, evidence-based picture of the organisation’s current maturity across service, data, platform and operating dimensions.
- Identification of strengths, gaps and systemic blockers that limit the ability to deliver modern, proactive, joined-up services.
- A prioritised set of recommendations and capability-building actions tailored to the organisation’s context.
- A maturity score or profile that can be used to track progress over time and inform investment, recruitment and governance decisions.
- Increased alignment across leadership on what “good” looks like and what is realistically achievable next.