Preventative healthcare: designing for the service loop
A set of provocations about the design of digitally enabled preventative healthcare
Richard Pope
Digital identity and the UK government’s announceability problem
Or why a lack of digital product skills at the top of government creates inertia
Designing new social objects (preventative healthcare as an example)
The idea of social objects in the design of digital services was proposed in 2005 by Jyri Engeström the co-founder of the microblogging platform Jaiku. In a blog post titled ‘Why some social network services work and others don’t’, he rejected the idea that successful digital social networks are
When to start small and do it for real
There are some types of service design problem which are first and foremost about user experience. The assumption that must be tested is: can we design a form that someone can complete, or a website that someone can navigate.
This is the type of problem that the classic discovery->
What the NHS Single Patient Record can learn from India’s Ayushman Bharat Digital Mission
Part of India’s National Health Authority, the Ayushman Bharat Digital Mission was founded in 2021 to design, build, operate and scale digital public infrastructure for India’s health system. Among the products and platforms it is responsible for are the Unified Health Interface, which provides open protocols for linking
Public sector digital and data standards
Government digital standards
Public sector digital and data standards
Government digital standards
Working In The Open
An emerging set of practices for transparent, accountable and humble digital public services.
Why work in the open?
1. You don't know what you don't know and who you don't know. Working in the open means you can rely less on hierarchical routes to
Working In The Open
An emerging set of practices for transparent, accountable and humble digital public services.
Why work in the open?
1. You don't know what you don't know and who you don't know. Working in the open means you can rely less on hierarchical routes to
Accountable automation
* UK Department for Education design histories
* Estonian register fo databases Riigi infosüsteemi haldussüsteem (RIHA)
* UK Home Office service list
* GOV.UK incident reports
* UK NHS account release notes
* UK NHS 111 - Product updates
Government software on GitHub
NHS Test & Trace Technical architecture diagrams
Child Poverty Action Group early